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Need help with your application?

We’re here to help you complete your application and answer common questions along the way.

This page includes step-by-step help and short videos for applications powered by FORWARD.

Get Started

These step-by-step videos show you how to create an account, log in, and begin your application. You can pause, replay, or return to them at any time.

Common Questions

About Using the Application
  • Yes. Creating an account allows you to save your application, upload documents, and receive updates.

  • Check your spam or junk folder first. If you still don’t see it, contact application support and we’ll help.

  • Yes. You can save your progress at any time and return before submitting.

  • Try using a PDF, removing special characters from the file name, or switching to a different browser. If it still doesn’t work, contact us.

What Happens After I Apply
  • You’ll see a confirmation screen and may receive a confirmation email. Save your application number for your records.

  • Review timelines vary by program. You’ll be contacted if more information is needed or when a decision has been made.

Privacy and Security
  • Yes. Your information is protected using secure systems designed for public programs.

  • Only authorized staff involved in administering the program can access your information.

Talk to Application Support

If you’re stuck or just want to talk to someone, we’re here to help.

We can help with logging in, uploading documents, technical issues, and questions about the application process.

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